Shipping policy
Shipping Policy
1. Order Processing
We aim to process all orders as quickly as possible.
Orders are typically processed within 1–3 working days after payment has been received. During busy periods, processing times may be slightly longer.
Once your order has been dispatched, you will receive confirmation with any available tracking information.
2. Delivery Times
Delivery times vary depending on the product, destination, and shipping method selected at checkout.
Estimated delivery times:
- UK Standard Delivery: 2–5 working days after dispatch
- International Delivery: Delivery times vary depending on destination and courier
Please note that delivery times are estimates and are not guaranteed. Delays may occur due to courier issues, customs processes, weather conditions, or other circumstances outside our control.
3. Tracking Information
Where tracking is available, tracking details will be provided once your order has been dispatched.
Please allow up to 48 hours for tracking information to update after dispatch.
4. Incorrect Delivery Information
Customers are responsible for providing accurate delivery information when placing an order.
We cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by the customer.
5. Lost or Delayed Orders
If your order appears to be delayed, please contact us and we will investigate with the delivery provider where appropriate.
We will work with customers to resolve delivery issues as quickly as possible.
6. International Orders
International customers are responsible for any customs charges, import duties, or taxes that may apply to their order.
Delivery times may vary due to customs processing.
7. Contact Us
If you have any questions regarding delivery or your order, please contact us and we will be happy to assist.